The City of Marion is responsible for providing water and/or sewer service to the community. To establish a new service or if you have questions regarding a bill you are encouraged to call the Utility Billing Department at 828-652-3551, between the hours of 9 am and 5 pm, Monday through Friday.
Establishing New Service
To establish water and/or sewer services with the City of Marion please visit the Utility Billing Department in City Hall. A deposit is required prior to establishing water and/or sewer service.
Please note that all new non-residential service requires zoning approval. For zoning verification please contact the Zoning Administrator in the Planning and Development Department at 828-652-3551.
The Water-Sewer Connection Application is required when a new water/sewer connection is being established for service.
All new service outside the City requires approval by the City Council and submission of a request for annexation by the property owner. Tap fees, system development fees, a deposit, and other applicable fees must be paid prior to receipt of water or sewer service where service does not currently exist.
Payment & Billing Information
Water and sewer bills are mailed on the first of each month. If you do not receive your water/sewer bill by the fifth (5th) day of the month, please contact the Utility Billing Department at 828-652-3551.
Pay a Bill
City of Marion utility customers can now access their usage information, account history, payment history, and pay their utility bill online, 24 hours a day. Customers can make payments using Visa, Mastercard, American Express, or Discover with a 3.5% transaction fee (this fee goes directly to the third-party credit card service provider to cover their fee). Customers need to have their account number available to use this option.
For customer convenience, the City of Marion continues to accept payments in a number of ways. Cash or Check payments can be made in any one of the following ways:
- By establishing automatic bank draft
- By mail
- In-person at the Utility Billing Department counter located at City Hall, except holidays
- Through the Utility Billing Department drive-through located at City Hall, except holidays
- The Utility Billing Department drop box (checks only) located next to the drive-through window at City hall during non-business hours
The City of Marion also accepts Visa and Master Card debit or credit cards in person at City Hall. A checkout fee is charged for the use of credit or debit cards. The City does not accept debit or credit cards over the phone at this time.
Payment must be received in the Utility Billing Department no later than 5 pm on the 15th day of each month to avoid a late fee. Please note that a lost or undelivered bill does not excuse late payment. If a bill is not paid by the 25th of the month, an additional penalty will be applied, and service is subject to disconnection.
If service is disconnected, a reconnection fee will be charged to reestablish service. Delinquent accounts where the water has been turned off shall not have such services restored until such delinquent account, including all penalties, has been paid in full.