Payments

Water Payment Information

Water Payment Overview

  • If your service is scheduled to be cut off for non-payment or you have been cut off for non-payment, you must pay the past due balance plus any penalties to avoid cutoff or have service restored.
  • Attention: If you are re-directed to "user.doxo.com/session/new" do not make a payment.
  • If you would like to make a credit card payment online without setting up an account, navigate to the Customer Portal then select "Pay bill without logging in" and click "Pay Bill".
  • If you would like to set up an account that would allow you to access account history information, you will need to register.

Setting Up an Online Water Billing Account

Register for utility bill payments and account access online and follow the following instructions:

  • Click Payments at the top of the screen
  • Click Sign In / Register (Top right corner)

1

  • Click Register – Do not login unless you have already registered

2

  • You must have an email address to Register. Complete the Registration.

3

  • If registration is completed correctly, you should see this screen. Go to your email account to

    complete the registration process.

4

  • An email should have come through to your personal email address that you used to

    register. Click Activate Account.

    Note: this email will expire within 24 hours. If you do not click Activate Account within 24 hours of

    registering, you will have to begin the registration process over again.

5

  • You should see the below screen if you activated your account correctly. Login with your email

    and password that you used during the registration process.6

  • Once you login, click on Utility Billing7

  • Enter the account number and last payment account, then click Add Account. You will find your

    account number and last payment amount on your previous billing statement. If your account is new,

    then your last payment amount is zero.8

  • Your account has been created! From here you can pay your bill, enroll in auto pay, or schedule

    a payment.

Automatic Online Water Bill Pay

Save time and avoid late fees by having your monthly payment automatically drawn from your credit card (MasterCard, Visa, American Express, or Discover). Read on to learn more:

  • The balance of your utility bill will be charged to your credit card on the due date, typically the 15th of each month.
  • You will continue to receive a monthly statement by mail.
  • A receipt will be emailed to your login address each month.
  • An email will be sent to your login address to notify you if your card will be expiring soon. You are responsible for updating credit card information by submitting a new payment with your updated card information.
  • If you ever decide to discontinue this service, you may easily disable the automatic bill pay feature through your Online Profile.
  • Your credit card information will not be stored on the site and cannot be accessed or managed by the City's staff.
  • Your card will be stored via PCI secured gateway tokenization. This is the process of replacing sensitive card data with unique identification symbols that retain all the essential information about the data without compromising its security.

In order to sign up for automatic online bill pay, you must first make a payment in full using a credit card online. After making this payment, a box will show asking you if you are interested in this option.

Tax Payment Information

Property Taxes

Tax bills are mailed annually in August and are due on the first day of September. If payments are not received by the fifth of January the account will become delinquent. New property owners who do not receive a tax bill are encouraged to contact the Tax Collector to obtain a copy. Please also notify the Tax Collector of any mailing address changes. A lost or undelivered bill does not excuse late payment.

Payment Options

For customer convenience, the City of Marion accepts payments in a number of ways. Payments can be made in any one of the following ways:

  • In-person at the Tax Collector counter located at City Hall, except holidays
  • Through the City Hall drive-through located at City Hall, except holidays
  • The drop box (checks only) located next to the drive-through window at City Hall during non-business hours
  • Online
  • By mail 
  • Phone Payments can be made by calling our toll-free, 24/7 IVR system at (833)-779-7551)

The City of Marion also accepts Visa and Master Card debit or credit cards in person at City Hall. A checkout fee is charged for the use of credit or debit cards. The City does not accept debit or credit cards over the phone at this time.