The Utility Collections Department is responsible for processing payments for water and/or sewer service. To establish a new utility account or if you have questions regarding a bill you are encouraged to call the Utility Collections Department at 828-652-3551 ext. 1, between the hours of 9 am and 5 pm, Monday through Friday. Please be advised that a deposit is required prior to establishing water and/or sewer service.
Establishing New Service
A New Service or Relocation of Service Application is required when a new water/sewer connection is required. To establish a new service for properties not currently served or to relocate an existing water and/or sewer service please contact the Planning and Development Department at 828-652-3551 ext. 2.
All new service outside the City requires approval by the City Council and submission of a request for annexation by the property owner.
Upon approval of a new service or relocation of service, the Applicant shall receive an invoice from the Planning and Development Department outlining all costs and fees associated with the new service or relocation of service. All applicable invoiced costs and fees for new and/or relocation of service must be paid in full to the Utility Collections Department prior to receipt of water or sewer service.
Payment & Billing Information
Water and sewer bills are mailed on the first of each month. If you do not receive your water/sewer bill by the fifth (5th) day of the month, please contact the Utility Collections Department at 828-652-3551, Ext. 1.
Pay a Bill
City of Marion utility customers can now access their usage information, account history, payment history, and pay their utility bill online, 24 hours a day. Customers can make payments using Visa, Mastercard, American Express, or Discover with a 3.5% transaction fee (this fee goes directly to the third-party credit card service provider to cover their fee). Customers need to have their account number available to use this option.
Other Methods of Payment
For customer convenience, the City of Marion continues to accept payments in a number of ways. Cash or Check payments can be made in any one of the following ways:
- By establishing automatic bank draft
- By mail
- In-person at the Utility Collections Department counter located at City Hall, except holidays
- Through the Utility Collections Department drive-through located at City Hall, except holidays
- The Utility Collections Department drop box (checks only) located next to the drive-through window at City Hall during non-business hours
The City of Marion also accepts Visa and Master Card debit or credit cards in person at City Hall. A checkout fee is charged for the use of credit or debit cards. The City does not accept debit or credit cards over the phone at this time.
Payment must be received in the Utility Collections Department no later than 5 pm on the 15th day of each month to avoid a late fee. Please note that a lost or undelivered bill does not excuse late payment. If a bill is not paid by the 25th of the month, an additional penalty will be applied, and the service is subject to disconnection.
If service is disconnected, a reconnection fee will be charged to reestablish service. Delinquent accounts where the water has been turned off shall not have such services restored until such delinquent account, including all penalties, has been paid in full.